{"id":26101,"date":"2025-09-24T08:23:24","date_gmt":"2025-09-24T12:23:24","guid":{"rendered":"https:\/\/www.petropar.gov.py\/?page_id=26101"},"modified":"2025-09-24T10:17:27","modified_gmt":"2025-09-24T14:17:27","slug":"buzon-de-quejas-sugerencias-y-reconocimientos","status":"publish","type":"page","link":"https:\/\/www.petropar.gov.py\/?page_id=26101","title":{"rendered":"Buz\u00f3n de Sugerencias"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"26101\" class=\"elementor elementor-26101\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e2932d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2932d6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a84e828\" data-id=\"a84e828\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2503f40 elementor-widget elementor-widget-shortcode\" data-id=\"2503f40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f26106-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"26106\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F26101#wpcf7-f26106-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"26106\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f26106-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<h3>1) Datos del remitente\n<\/h3>\n<p><label> Nombre completo (obligatorio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"remitente-nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tu nombre y apellido\" value=\"\" type=\"text\" name=\"remitente-nombre\" \/><\/span> <\/label>\n<\/p>\n<p><label> Correo electr\u00f3nico (opcional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"remitente-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"tu@correo.com\" value=\"\" type=\"email\" name=\"remitente-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Tel\u00e9fono de contacto (obligatorio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"remitente-telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"0985 000 000\" value=\"\" type=\"tel\" name=\"remitente-telefono\" \/><\/span> <\/label>\n<\/p>\n<p><label> C.I. (opcional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"remitente-ci\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"N\u00b0 de C\u00e9dula\" value=\"\" type=\"text\" name=\"remitente-ci\" \/><\/span> <\/label>\n<\/p>\n<hr \/>\n<h3>2) Tipo de mensaje (obligatorio)\n<\/h3>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-mensaje\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-mensaje\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Sugerencia\">Sugerencia<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reconocimiento\">Reconocimiento<\/option><\/select><\/span>\n<\/p>\n<hr \/>\n<h3>3) \u00c1rea o servicio relacionado\n<\/h3>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"area-servicio\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"area-servicio\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Atenci\u00f3n al cliente\">Atenci\u00f3n al cliente<\/option><option value=\"Estaciones de servicio\">Estaciones de servicio<\/option><option value=\"Administraci\u00f3n\">Administraci\u00f3n<\/option><option value=\"Calidad de Productos\">Calidad de Productos<\/option><option value=\"Facturaci\u00f3n\">Facturaci\u00f3n<\/option><option value=\"Otro\">Otro<\/option><\/select><\/span>\n<\/p>\n<hr \/>\n<h3>4) Detalle del mensaje (obligatorio)\n<\/h3>\n<p><label> T\u00edtulo \/ Asunto (breve)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle-asunto\"><input size=\"40\" maxlength=\"120\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ej.: Problema con factura\" value=\"\" type=\"text\" name=\"detalle-asunto\" \/><\/span> <\/label>\n<\/p>\n<p><label> Descripci\u00f3n detallada<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle-descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Explic\u00e1 el caso con la mayor cantidad de detalles posibles\" name=\"detalle-descripcion\"><\/textarea><\/span> <\/label>\n<\/p>\n<hr \/>\n<h3>5) Adjuntos (opcional)\n<\/h3>\n<p><label> Pod\u00e9s adjuntar im\u00e1genes o PDF (m\u00e1x. 10 MB)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle-adjuntos\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.jpg,.jpeg,.png,.doc,.docx,.zip\" aria-invalid=\"false\" type=\"file\" name=\"detalle-adjuntos\" \/><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_26101\" class=\"pvc_stats all  \" data-element-id=\"26101\" style=\"\"><i class=\"pvc-stats-icon medium\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 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class=\"pvc_clear\"><\/div>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"footnotes":""},"class_list":["post-26101","page","type-page","status-publish","hentry"],"jetpack_shortlink":"https:\/\/wp.me\/PdFtWy-6MZ","jetpack_sharing_enabled":true,"jetpack-related-posts":[],"_links":{"self":[{"href":"https:\/\/www.petropar.gov.py\/index.php?rest_route=\/wp\/v2\/pages\/26101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.petropar.gov.py\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.petropar.gov.py\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.petropar.gov.py\/index.php?rest_route=\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.petropar.gov.py\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26101"}],"version-history":[{"count":13,"href":"https:\/\/www.petropar.gov.py\/index.php?rest_route=\/wp\/v2\/pages\/26101\/revisions"}],"predecessor-version":[{"id":26126,"href":"https:\/\/www.petropar.gov.py\/index.php?rest_route=\/wp\/v2\/pages\/26101\/revisions\/26126"}],"wp:attachment":[{"href":"https:\/\/www.petropar.gov.py\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}